Overview
Easy Exchange/Return applies if not satisfied with Products quality or size.
You have to notify us within 24 hours after receiving the Products from the deliveryman.
Ababyl appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on ababyl.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well.
** Any lingerie items cannot be exchanged or returned. Any item sold under any Sale/Discount offer cannot be exchanged or returned, items sold under any Sale/Discount offer can be exchanged or returned only if you received defective or damaged products
For Return or Exchange, please follow these steps:
With Order ID details and problem email us at admin@ababyl.com or contact us at Hotline Number within 24 hour
We will confirm the exchange/return request and will inform you about the pickup process.
Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.
Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days.
We will bear the return delivery charge on –
You received a defective Product
You received a physically damaged Product
You are unhappy with the Products quality
The Product is different from description on the website
You will bear the return delivery charge on –
Size or Fit issue
If you changes mind & cancel booking after the Products is already delivered
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@ababyl.com for questions related to refunds and returns.